General Shipping and Refund Policy

Our shipping and refund policy for Diana Stalder skin whitening products are simple. Reading this guide will help avoid misunderstandings and wrong expectations.

Terms and conditions:

* Domestic and international orders will be shipped out within 24 hours, after receipt and validation of payment. If you need to cancel your order, do it within 24 hours.

* The seller guarantees all the products sold, but if unsatisfied, you may return your purchase within 30 days (NOT APPLICABLE FOR SKIN WHITENING PILLS see why) in its closest original condition for a credit less shipping charges. But if return is caused by seller's error, 100% refund will be given, including shipping.

* In the case of buyer error - if buyer chooses to cancel his/her order AFTER 24 HOURS from placing the order and it has been shipped out, the requested refund will ONLY COVER the product cost, because the shipping fee has been paid by the seller and postal fees cannot be refunded.

* Seller is NOT responsible for lost mail. If www.USPS.com tracking information shows "Delivered" but buyer claims otherwise for the items in question, NO REFUND will be given. NO RE-DELIVERY will take effect. We stand by the proof of delivery by the US Postal Service.

* For US shipping, you will receive your products within 3-5 days from date of ship out. For international customers / shipping other than the USA, deliveries can take 2-3 weeks.

* NOTE: All prices do not include taxes/tariffs/duties. International customers are required to pay customs taxes if so demanded by your local customs regulations before receipt of package.

By placing your order today, you agree to the terms and conditions stipulated above. If you do not agree, please do NOT place your order. Thank you.

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